CUSTOMER RETENTION COST (CRC): INTERESTING INFORMATION COMPILED BY ER. AVINASH KULKARNI
Saturday Brain Storming Thought (170) 06/05/2023 CUSTOMER RETENTION COST (CRC) Customer Retention Cost is how much you spend on customer retention over a specific period Retention cost refers to marketing costs (or investments) that help you increase customer loyalty Example of Retention Cost Firm spend Rs 10 lakhs during year and retains 500 customers, then […]
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